Information we collect

  • Order information: Your name, Email address, Mobile number, Billing & Delivery address, and the items you ordered.
  • Account information: When an account is created, your login details and saved addresses.
  • Communications: Messages you send us through the contact form or by email.
  • Technical information: IP address, browser and device type, and pages visited, collected through cookies.

We do not collect or store your card number, CVV or UPI PIN. Payments are handled entirely by our payment gateway partners on their own PCI-DSS compliant systems.

How we use it

  • To process, pack, dispatch and deliver your order;
  • To send order confirmations, dispatch notices and tracking updates;
  • To answer your questions and handle replacement or refund claims;
  • To meet our tax, accounting and other legal obligations;
  • To detect and prevent fraud and misuse of the site;
  • To send offers and product news, where you have opted in, you can unsubscribe at any time.

Who we share it with

We share only what is necessary, with:

  • Courier and logistics partners, to deliver your order;
  • Payment gateways, to process your payment and any refund;
  • Email and SMS providers, to send transactional messages;
  • Our hosting and website service providers; and
  • Government authorities, where we are legally required to.

We do not sell or rent your personal information to anyone.

Cookies

This site uses cookies to keep your cart and login session working, to remember your preferences, and to understand how the site is used. You can block or delete cookies in your browser settings, but parts of the site – including the cart and checkout – may then not work correctly.

How long we keep it

We keep order and invoice records for as long as tax and company law requires. Account and marketing data is kept until you ask us to delete it.

Your rights

You can ask us to give you a copy of the personal information we hold about you, correct anything inaccurate, delete your account and associated data (except records we must keep by law), or stop sending you marketing messages. Email connect@charakbears.com and we will respond within a reasonable period.

Security

This website is served over HTTPS and we apply reasonable technical and organisational measures to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This website and our products are intended for adults aged 18 and over. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy. The current version is always the one published on this page, with the date shown at the top.

Questions about this policy

Email connect@charakbears.com or call / WhatsApp us on +91-97626 95550. We respond within 1-2 working days.

Charak Bears
347 Tibrinath Mandir Colony, Bareilly, Uttar Pradesh 243001, India
GSTIN: 09AAWFC2372F1Z5